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Outdated Drivers Can cause hardware related Errors. Check your PC Drivers now.

Error 713

1.  Are they using ISDN?  If so, are they setup properly on both user and server sides?  If not, see if they are setup improperly for regular dialup.

2.  Check their ISDN line, make sure all devices are hung up and the modem/TA is hooked up properly.

3.  Have the telco check the line.